Using empathy mapping to explore your users’ needs, emotions, and behaviors can lead to better design decisions and improved user experiences. Creating empathy maps is best done as a team to achieve deeper insights and ensure the team is aligned. Begin by defining the purpose of your empathy mapping session. Then, prepare by having a…
Do companies occasionally send you mail for people who no longer reside at your address? Do you ever discover that despite informing a company of your new address, some of your mail still finds its way to your old one? It’s really annoying, right? You should know that the benefits of maintaining accurate address information…
The rapid march of technology continues to move at a fever pitch never seen before. When you think we’ve seen a plateau in advancement, something else new comes along and changes the way we think, communicate, and do business. The telecom industry is not immune to these changes, and in fact, it remains at the…
Modern companies certainly exist in a world that is highly technical – no matter what it is that they are aiming to sell or provide. There are all sorts of different technical support roles that an effective IT services department can provide, but the following blog post will examine just a few of the central…
Bulky CTR and plasma TVs have given way to smart TVs with more capabilities than these older sets. Crucially, smart TVs can connect to the internet and leverage numerous apps for a better experience. They have also become so sophisticated that shopping for one is often comparable to shopping for a computer. But are…
